Frequently Asked Questions

Our products

You can visit our Stockist page for pharmacy and health store details within New Zealand and Australia, or you can visit our online shop for our full range where we offer worldwide shipping.

We use fully natural and quality FDA approved safe ingredients in our lip colours so you will not find any parabens, coal tar, carmine, mineral oils or triclosan in our products. Please see our full list of ingredients on our Product page for more details and if in doubt, you can check with your lead maternity carer.

Absolutely not! Karen Murrell has never and will never test on animals - we do not support animal testing. We check all our ingredients right back to trace ingredients/sources, we have a cruelty-free manufacturing process and we have full policies with our manufacturing lab regarding animal testing.
We test all products on ourselves.

Our lip products are made from quality natural and FDA approved safe ingredients, including the use of beeswax. We have a cruelty-free manufacturing process and we do not test on animals. For further details, please see our Product page for a full list of ingredients.

Our products are designed in New Zealand and manufactured in Australia.

Our lip products do not contain any coal tar. We use Mica and Iron Oxide, which are natural pigments and FDA safe/approved ingredients.

We can confirm that whilst there are no individual Ingredients that contain gluten, we cannot guarantee if any ingredients have not been processed in a plant that produces gluten based products. As many suppliers don’t test for gluten it is difficult to confirm categorically, therefore we would advise for you to consult your doctors.

Online orders

Yes we offer worldwide shipping.

Our shipping charges are as follows:
New Zealand: $6 tracked shipping
Australia: $10 standard shipping, $15 tracked shipping
Rest of the world: $15 standard shipping, $20 tracked shipping
Free shipping on orders over $100

Orders are usually processed within 2 working days once received. You will receive an email confirming that your order has been shipped. We use NZ Post for our deliveries, estimated shipping times are as follows: 

New Zealand: 2-3 working days
Australia: 7-10 working days
Rest of the world: 10-15 working days

Please note Karen Murrell or NZ Post are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.

All New Zealand deliveries include tracking and the number should be included in the shipping confirmation email you'll receive when the items are sent out.

International orders do not include tracking by default unless you have specifically chosen to upgrade your shipping options at the time of purchase, in which case the tracking number will also be included in the shipping confirmation email to you.

Please email with your order number if you haven't received your orders within the estimated timeframe and we'll be happy to look into it for you.